If the name or passport number on an India eVisa application is wrong, check the application stage before making another payment. A draft can be reviewed before submission; an issued ETA discrepancy needs the authority's support route. Do not alter the approval document yourself or assume an assistance-account edit changes the government record.
This guide covers information entered incorrectly for the same passport. If the details were correct but you later renewed the passport, use the separate existing eVisa and new-passport guide.
Compare the actual records
Keep the original passport, application reference and any issued authorization together. Compare the full passport number, names, nationality and date of birth. Check whether the problem is in the form, the ETA itself or only a flight booking.
| Where the difference appears | What to do first |
|---|---|
| Draft application | Correct the field and review the whole identity section before confirming |
| Private order not yet sent to the authority | Ask the provider to confirm the submission stage and whether preparation can still be corrected |
| Submitted authority application | Retain the official reference and use the authority's current inquiry instructions |
| Issued ETA | Use the official eVisa Support Centre for the discrepancy; do not decide that the error will be ignored |
| Airline booking only | Ask the airline about the booking record; do not change correct passport information to match a ticket error |
The final row is an editorial distinction between records, not a promise that a carrier will accept any particular mismatch.
The official route for an ETA discrepancy
The Government of India's eVisa FAQ addresses discrepancies in name, nationality, passport number and date of birth. It directs applicants to the eVisa Support Centre for assistance at least 24 hours before the journey date.
Use the contact details on the current official eVisa page. The published contact lead time is not a correction turnaround guarantee or permission to travel with unresolved information. Keep the reply and follow the instructions given for your record.
If the flight is closer than that, seek case-specific advice promptly rather than assuming a paid private service can guarantee a fix before check-in. We cannot amend an authority-issued ETA on the government's behalf.
Make the inquiry specific
State the reference, the field that appears wrong and whether an ETA has already been issued. Use the selected support channel for any requested documents. Avoid sending full passport scans to an unrelated address or posting them in a public discussion.
For an order placed on this website, check your application or contact our team so we can establish the preparation and submission stage. Do not open multiple private orders simply to try a different spelling.
If the instructed remedy is a new application
Re-check eligibility, the intended visa category and the official application window. A new application must still satisfy those conditions; it is not automatically a valid replacement just because another fee was paid.
For a new eligible assisted application, our optional Urgent handling within 5 business hours adds US$69.99 per applicant. It prioritizes our preparation and submission work, not the authority decision. Review timing and complete charges before starting with Urgent handling.
Sources and review
Checked 4 November 2026. The record-comparison table and inquiry preparation are editorial guidance, not examples of guaranteed successful corrections.
